Return and exchange policy 




    


  •  In order to simplify and speed up the process of obtaining suitable products, FUNCT does not provide exchange services, only [return processing] .
    • 


  •  Consumers with a delivery address in Taiwan are entitled to a 7-day hesitation period from the date of product arrival in accordance with Taiwan's Consumer Protection Law.
    • 


  •  *Please note* [The Hesitation Period] is not the [Trial Period] . The product and product packaging you return must be [new, complete and without any damage] , and the product packaging is part of the product.
    • 

 
  • The return shipping fee incurred during the 7-day hesitation period will be borne by FUNCT. The day when the product is received is counted as the first day (including holidays). If you want to return the product, please send a private message to the customer service staff on FB within seven days and send the product back. No refunds will be made after the deadline. accepted.
    • 


  •  If the order amount after your return does not reach the free shipping discount threshold, you must pay the shipping fee of the original product (the same applies to a full refund of the order).
    • 


  •  Only one free return service is provided for each order. If you need to return additional products within 7 days, please bear the shipping fee yourself. In order to avoid disputes, please confirm the acceptance of the goods before returning them. Product discounts cannot be calculated when combining orders.
    • 


  •  If the return package is not sent back in accordance with the specified method, the shipping subsidy will be capped at NT$60 per order.
    • 


  •  [Consumers from Taiwan's outer islands] Please send it back by "Post Office Registered Mail". The shipping subsidy is capped at NT$60/order.
    • 


  •  After receiving your returned goods and confirming that they are correct, we will proactively notify you via email and handle the refund within 7-10 working days (excluding holidays) according to the "Refund Method" in the form below.
    • 


  •  To handle the return operation, agree that FUNCT will handle the sales vouchers (for example: invoice processing or sales discount)

    • 

 
  • 
Please click here to send a private message to FB customer service staff to apply for return. 
    • 





















 Original payment method


 Return operation time


 Refund method









 Cash on delivery/supermarket code/ATM transfer
 (Supermarket/Home Delivery/Post Office)		

 After receiving your return package,
 It takes about 7-10 working days to complete the refund process (excluding holidays)




 ◆ For returns and refunds after product acceptance, customer service staff will notify you to provide your bank account information and arrange bank transfer refunds . 
◆After the bank account information is provided, the refund will be completed within 7 working days (excluding holidays).










 Credit card checkout

 ◆The refund will be transferred to the original credit card account ◆After the refund is completed, the inter-bank processing will take about 7 to 14 days, and the different billing cycles of personal credit cards will affect the completion time of the refund (negative items may be listed in on your next bill).
 ◆For "the operating time after the store has processed the refund", please contact your credit card issuer.